POLICIES

Shippping

Shipping Policy:

These are SoftwareCW's Standard Shipping Policies applicable only to products purchased by you directly from SoftwareCW.

  • If you ordered several items to be shipped to the same address, we may send them to you in separate boxes to give you the speediest service.
  • Tracking is available for all orders.
  • All of the items we sell are available for immediate shipment from our main warehouse or another regional warehouses across the United States. Orders will be processed and shipped within 2 business days.*
  • Select items are available for international shipping. Please be aware buyer is responsible for all customs fees/taxes for international orders. These fees cannot be prepaid and we have no way of knowing how much these fees will be. You can contact your local customs office for more information. Also note, we cannot mark the package as “Gift” and will claim the actual order value on customs forms.
  • We are able to ship to P.O. Boxes and APO/FPO address. However, please choose Standard Shipping if you’re shipping to these types of addresses.
  • We do not offer local pick up for items.
  • Shipping options are listed on the product page.

*We make every effort to ship your product according to the estimated lead times. However, other factors such as verification of payment, your shipping location, and product availability, may cause some orders to be delayed. Remember that these estimates are for time in transit only, and that they do not apply until the product leaves our facilities. As the delivery of your order is beyond our control once your order leaves our facilities, we cannot assume liability for late deliveries, regardless of the shipping method you specify.

Return Policy:

These are SoftwareCW's Standard Return Policies applicable only to products purchased by you directly from SoftwareCW.

  • All returns must be received within 30 days of receipt of item or the return will be voided. Please direct all concerns after 30 days to the manufacturer.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from SoftwareCW
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate
    • Any product that is not manufacturer genuine

*SoftwareCW employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have been activated, registered, damaged, or are otherwise unsellable are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 72 business hours.

Defective Returns - If you wish to return an item that is defective, you may do so for exchange with an identical item only, absolutely no refunds. Return shipping will be provided. Please contact us within 30 days of receipt. After 30 days, please direct all defect concerns to the Manufacturer.

Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund, less original shipping charges. All returned items must still be factory sealed. A 20% restocking fee will be deducted from the refund. Return shipping will be at buyers expense.

Download Returns - There are absolutely no returns on products that were purchased as a download. Please ensure the software is compatible with your system before purchase.

Other Policies:

Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SoftwareCW LLC. This site and services provided by SoftwareCW LLC and its subsidiaries and affiliates are protected by United States and International Trademarks. All rights reserved. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate Trademark and other applicable laws and could result in criminal or civil penalties.

Payment Options
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address (i.e. the address your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. We also accept payments via PayPal.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SoftwareCW reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. You are able to cancel your order if and only if your order has not been already shipped or is not being prepped for shipment. You can still return the item for a refund once received.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether SoftwareCW signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship within 1 business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy Policy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the SoftwareCW site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the SoftwareCW site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Taxes
SoftwareCW shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Iowa. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SoftwareCW shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SoftwareCW shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SoftwareCW shall immediately issue a credit to your credit card account in the amount of the incorrect price.